物业客服中心便民维修承诺制.docVIP

物业客服中心便民维修承诺制 物业客服中心便民维修承诺制提要：服务及时性：从接到维修要求起至到达目的地的时间不超过25分钟，或按约定时间到达维修现场。修复时间视工艺复杂程度而定 物业客服中心便民维修承诺制 为方便客户维修，向客户提供优质的维修服务，特制定本维修承诺制度。 1、上门维修必须穿工装、带工牌，使用礼貌语言；必须轻敲门或按门铃，入室维修必须先征得客户同意；入室维修前必须先套上鞋套。 2、服务及时性：从接到维修要求起至到达目的地的时间不超过25分钟，或按约定时间到达维修现场。修复时间视工艺复杂程度而定：一般性维修不超过2小时；对于特别困难的，不超过72小时；不能当天完成的，应向客户解释原因。 3、服务质量：功能性维修，以恢复原有功能为准；外观性维修，表面应无色差、高低不平现象，与原有部位相比较，应无突兀感。 4、服务态度：谦虚礼貌，不主动与客户搭话，对客户的问询作合理解答，尽量满足客户的要求。 5、维修前应先垫上垫布；维修完工清洁现场，以免弄脏客户家地板。 6、维修全过程均不得食用客户的饮料、食品、香烟等，不得收受客户的礼物、钱款和小费。 7、服务中心对维修客户作定期回访，确保提供的维修服务使客户满意。 Plenary Session of the 15th CPC Central Committee, two session of the five plenary meeting spirit, fully implement the Scientific Outlook on Development based XX youth career development planning in accordance with the 11th Five-Year , building a first-class team, with first-class team. First-class performance, the overall requirements of first-class image of the tree , focusing on human services, standardized management, work fine, first-class achievements , give full play to staff assistant, supervision and inspection, comprehensive coordination, service guarantee, focus on the global and group work of the Communist Youth League in the city Municipal Party Central work, and strive to improve the decision-making ability, comprehensive coordination ability, writing ability, supervision ability, logistics ability, innovation ability, continuously consolidate and maintain the education on Party membersadvancement activities and enhance awareness of the Communist Youth League education achievements, and vigorously promote the construction of civilization advanced units, units and staff home building activities, balanced, focused, pragmatic, innovation, high standard, high quality, high level, high efficiency to complete various tasks throughout the year.First, pay close attention to research information, efforts to improve decision-making servicesIn accordance with the information reflect the information, promote the work of information leading work requirement