压抑负向的感觉-淡江大学.ppt

Significant errors may be built into information systems during user/analyst interactions. The current systems development process is immersed in Model 1 behavior-verbal communications are error-prone and inhibit learning. New interaction behavior based on Model 2 could be developed which will positively impact user/analyst sessions. 2011.5.27 * QA 淡江大學 資管所：陳冠宇 淡江大學 資管所：曹育瑋 2011.5.27 * * Salaway, G. (1987). MIS Quarterly, 11(2), 245-264. 淡江大學 資管所：陳冠宇 淡江大學 資管所：曹育瑋 2011.5.27 * This research investigates the effectiveness of these user/analyst interactions. An alternative organizational learning“ interaction methodology is developed based on the Argyris and Schon organizational learning theory. Results show that traditional user/analyst interactions display primarily error-prone characteristics, and that the new interaction methodology successfully generated more valid information with increased detection of errors. 2011.5.27 * The importance of user involvement in information systems (IS) efforts is widely accepted by both researchers and practitioners. Key to this user involvement is the user/analyst interface. This is the point where user knowledge (functional task and problem definition) and analyst knowledge (IS techniques, trade-offs and constraints) must interact effectively in order to implement a system that meets user needs. 2011.5.27 * There are, as yet, no operational methods available to help analysts consistently elicit high quality, valid information in their everyday user/analyst communications during all phases of systems development. 1. to determine the characteristics of actual user/analyst interactions in real IS situations, and to analyze how these interactions inhibit the generation of the quality information needed for systems work. 2. to create an alternative user/analyst interaction process that allows significantly more valid information (problems, assumptions, actions, etc.) to be identified such that it facilitates systems deve