商务交际英语chapter9.ppt

Checkpoint 3: 1. True 2. False False False True Telecommunications 电信 Electronic Communication 电子通信技术 Technology and Customer Satisfaction 现代技术与客户满意度 Telecommunications 电信 Voice Mail 声音邮件 Cellular Phones and Pagers 便携式电话和寻呼机 Facsimile Machines 传真机 Maintain contact or to give brief answers to questions. 保持联系，给问题给予答案 Messages should be brief, clear and complete. It should focus on receiver, not the sender. 信息应当尽量简洁，清晰和完整。应当集中在接收方，而非发送方。 Voice Mail 声音邮件 Ask yourself whether you must receive calls while meeting with customers. 当你与客人会面时，考虑来电是否都必须接听。 Be aware of the messages you send when you use cellular phones. 当你使用便携式电话时，注意你发送的信息。 Be aware that cellular phone conversations are not necessarily private. 注意便携式电话的谈话不一定都是秘密的。 Cellular Phones and Pagers 便携式电话和寻呼机 Facsimile Machines 传真机 The advantage: the transmission is immediate. 优点：传播速度快。 Be careful about sending confidential documents. 发送高度机密文件的时候要小心。 Electronic Communication 电子通信技术 E-mail 电子邮件 The Internet and the World Wide Web 网络与万维网 The Internet and the World Wide Web 网络与万维网 Make the site visually appealing. 让网站吸引眼球。 Post a list of FAQs. 列举常见问题。 Provide access to as much information as possible. 尽量提供足够多的信息 Organize information logically and effectively. 有逻辑地并有效地组织信息。 Provide current information on your web site. 在你的网站上提供最新信息。 Respond to e-mail from site visitors. 回复网站访客的电子邮件。 Treat web site visitors as individual customers. 像对待别的客人一样对待网站访客。 Technology and Customer Satisfaction 现代技术与客户满意度 Achieve customer satisfaction only if you use technology tools well. 当你很好的运用了现代技术，才有可能得到客户的满意。 Judge each customer’s level of comfort with relevant technologies. 判断每个客人的相关现代技术的掌握能力。 As companies compete for customers, technology p