流程管理论文︰FT公司流程管理体系建设研究.docVIP

流程管理论文：FT公司流程管理体系建设研究 【中文摘要】改革开放30年,是中国经济经历高速发展的30年,过程中中国企业不断地成长,管理水平的提升起到不可否认的作用,但这种高速发展是以资源消耗为代价,中国企业管理水平相比欧美,特别是日本还有很大的差距,而且这种差距应该是全方位的,不仅是某一个领域,流程管理领域也不例外。面对日益激烈的市场竞争环境,企业与企业之间的竞争不仅仅是产品与产品之间、价值链条之间的竞争,已发展到整个企业运作体系或者说企业管理之间的竞争,谁拥有快速的响应客户需求的运作体系,谁就能在竞争中取得先机,甚至改变客户,影响竞争格局。而流程管理的价值就在于构建快速反应运作体系。基于上述认识,本文试图通过研究国有中型企业FT公司流程管理体系建设的过程,首先对比业界标杆流程管理先进做法,其次通过问卷调查了解企业流程管理现状,第三步对FT公司流程管理体系建设进行SWOT分析,最后针对面临的问题,提出应对方法与措施。最后本文着重论述了在流程管理体系建设中,企业应该确立“一套流程多管理主题应用”的方向,确保业务架构梳理的“完全穷尽、彼此独立”,紧抓“流程要执行”的目标,同时要避免“流程作用夸大论”以及“流程是流程管理部门的流程”的误区,并提出了流程管理体系建设的关键步骤和措施,希望能够为其他企业开展流程管理体系建设工作提供实践参考。 【英文摘要】The thirty years of China’s reform and opening up saw the rapid growth of its national economy. In this process, the improvement of management expertise has undoubtedly played an important part in the development Chinese enterprises. However, much of the development was achieved at the cost of resource consumption. The management of Chinese enterprises still lags behind foreign counties such as US and Europe, especially Japan. The backwardness is quite comprehensive rather than in a single area, in the area of process management, it is also of no exception.With the increasingly fierce competition in the market, the competition between enterprises is not only by products or value chains. It has further expanded into the entire operating system or to say the management of enterprises. The ones who own an operating system with a rapid customer response win the competition or even change the customer and thus the competitive landscape. Therefore, the value of process management lies in the building of a rapid responding system.The paper looks into the building of the process management system of FT companies in the medium sized state owned enterprises. It begins with the presentation of advanced experiences in the area regarding process management followed by current sate analysis of process management through questionnaires and surveys; the third part presents a SWOT analysis of the building of th