喜达屋集团服务体验讲训课程中文.pptVIP

STAR CUSTOMER EXPERIENCE MODEL-8 AREAS (20 MIN: 1330-1350) Additional comments on the STAR Experience Model: The main point to make for examples is that the STAR Customer Experience Model can be applied across multiple hotel functions, from Laundry to Housekeeping to Front Office to Sales to Marketing to Management. The Areas for the Model are not meant to be rigid by definition and can flexibly accommodate most if not all Customer interaction situations, from making a sale, to repairing a loose cabinet door hinge when the guest is in house, to making an internal presentation to the AMD, to