XX物业管理处客服主任职责.docVIP

XX物业管理处客服主任职责 XX物业管理处客服主任职责提要：负责投诉的接待、登记、处理和跟踪落实工作。监督、协调内部各岗位人员高效、妥善处理业主投诉 更多建筑学堂 XX物业管理处客服主任职责 1、积极配合公司客服中心服务产品的推行、落实、监督检查工作。 2、负责收集整理顾客基础信息、数据，建立顾客档案，分析了解顾客需求。 3、加强与顾客之间的沟通，负责定期组织顾客座谈会，建立并保持良好的顾客关系。 4、负责投诉的接待、登记、处理和跟踪落实工作。 5、监督、协调内部各岗位人员高效、妥善处理业主投诉，并做好投诉的回访工作。 6、负责对管理处客服中心人员进行工作指导、分配、考核，可根据工作表现提出奖惩建议。 7、负责对客服接待人员的定期开展服务意识、服务技能、礼仪礼节等方面的培训工作。 8、负责本单位《管理工作服务报告》的编制与申报。 9、负责本单位《顾客投诉分类统计表》的统计与申报。 10、负责本单位重大投诉和突发性事件的整理与申报。 11、接受公司安排的其它调研及客服类工作任务。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, e