XX项目酒店式物业服务内容(三).doc

XX项目酒店式物业服务内容(三) XX项目酒店式物业服务内容提要：客户服务工作标准1、按公开的收费标准进行收费,不收取任何附加费; 自 ◇居巢保障师 A类服务 家电调试 71、多制式彩电 72、组合音响 73、收录机、VcD机、DVD机 家电修理 74、各种家电遥控器 75、彩电 76、组合音响 77、收录机、VcD机、DVD机 78、微波炉 79、电吹风、电熨斗 80、冰箱 81、洗衣机 82、燃具、灶具维修安装 服务标准:①家电调试:物业管理人员上门调试 ②家电维修:代为联系家电维修商,要求:A、有营业执照、有专业资质、有技术能力、 有零配件保障; B、有一定信誉,按照有关部门规定标准收费; c、维修人员进门敲门,客户同意后入户,穿鞋套,铺维修垫布。工作时,轻拿轻放,保证质量,工完场清,小声讲话,客户满意,礼貌退出。 操作程序:略 B类服务 83、安装灯具 84、安装用电照明 85、更换镇流器 86、更换灯管、灯泡 87、拆换客户入户电源 88、拆换客户照明开关 89、安装坐厕 90、安装洗脸盆、洗菜盆 91、安装防盗门 92、换门锁 93、换水龙头 94、换门窗玻璃 95、木门维修 96、贴瓷砖 97、铺普通地砖 98、贴墙纸 99、家用空调清洁保养 100、墙面刷新 收费标准:略 服务标准:统一着装,佩戴胸牌,进门敲门,客户同意后入户,穿鞋套,铺维修垫布。工作轻拿轻放,保证质量,工完场清,小声讲活,客户满意,礼貌退出。 操作程序:略 ●　　客户服务工作标准 1、按公开的收费标准进行收费,不收取任何附加费; 2、保证服务质量,直至客户满意为止; 3、提供微笑、”零干扰”服务,尊重客户的隐私权; 4、工程类服务提供三个月保修; 5、服务言语、行为规范、得体; 6、熟悉服务需求信息,十分钟内着手进行; 7、建立畅通的信息反馈渠道,悉听客户心声; 8、开通24小时服务热线。 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education: