万联恒德（UPM）物业楼区管家负责制.doc

万联恒德（UPM）物业楼区管家负责制 万联恒德（UPm）物业楼区管家负责制提要：管家由物业公司选派相当年龄段的员工担当。员工必须经过法律法规，常用工程知识（水电气暖土建），文明礼貌 自 万联恒德（UPm）物业楼区管家负责制 “楼区管家负责制“是万联恒德（UPm）物业特有的一种管理方式。它是将国外管家式（ＢＵＴＬＥＲ式）服务模式与中国住宅小区的实际情况相结合，通过自身管理实践的验证，创造并采用的针对国内中高档住宅小区进行“一站式“服务的模式。 １）将在管项目根据楼座位置或自然组团划分为数个管区； ２）每个管区由一名“管家“负责管理。管家的手机号码对管区业主公示。 ３）管家由物业公司选派相当年龄段的员工担当。员工必须经过法律法规，常用工程知识（水电气暖土建），文明礼貌，三项国际认证等相关知识的考试后才能挂牌上岗； ４）管家不设办公座席，其主要的职责是负责巡视管区内的所有物业管理相关事项。 ５）管家佩戴对讲机和手机，２４小时Ｘ３６５天负责直接接受管区内业主的报修，回访，投诉，缴费，疑问解答等，然后根据业主需求调动保安部，保洁部，工程部等相关部门人员进行响应，并监督保安，保洁，工程，家政等服务的实施效果，真正达到“一站式“服务的效果。 ６）实施“楼区管家负责制“能够最大限度地拉近业主与物业之间的关系；最快速地对业主的需求进行反应；最大限度的落实物业承诺的各项服务内容。 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school.