业主、用户投诉处理规程（十）.doc

业主、用户投诉处理规程（十） 业主、用户投诉处理规程（十）提要：客户服务中心通过问卷调查、现场接待、意见箱或电话、网络途径收集投诉意见，记录投诉内容 业主、用户投诉处理规程（十） 1、目的 规范处理业主/用户投诉工作流程，确保业主/用户的投诉意见能得到有效解决，从而提高业主/用户满意度。 2、适用范围 适用于XX嘉园管理处服务区域内业主/用户投诉的处理 3、职责 客户服务中心负责接待、处理业主/用户投诉，并予以回访。 4、实施程序 客户服务中心通过问卷调查、现场接待、意见箱或电话、网络途径收集投诉意见，记录投诉内容，填写《业主/用户服务中心值班表》。 属轻微投诉，立即做出答复，安排人员解决。无法解决的，于1小时内上报主管，由主管在1天内落实解决。 属重要投诉，立即做出回应，并于1小时内上报客服中心负责人，由客服中心负责人在3天内落实解决。 属重大投诉，立即上报主任，由主任在1天内给予初步答复。并由主任负责召开办公会议，在7天内商定解决措施，最终答复业主/用户。 投诉处理结束后，由客户服务中心将相关资料或记录存档保管，并向业主/用户回访。 回访流程 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environm