业主投诉分析：安全员的服务意识.docVIP

业主投诉分析：安全员的服务意识 业主投诉分析：安全员的服务意识提要：优秀物业公司和一般物业公司的差别不在于硬件设备，也不在于公司内部机构，而是体现在员工身上。服务业的性质决定了我们的员工与客户接触的过程中就展现了产品价值 源自管理资料 业主投诉分析：安全员的服务意识 简述： 两年前入住XX项目的时候感觉保安真是不错，尽职又热心，遇提重物等情况都会主动热情地上前帮忙。现在保安换了好几批，觉得一批不如一批，看他们坐在岗亭里无所事事或站在外面好象在想心事，面无表情，眼神呆滞，看见业主买了一大堆东西来回搬运而无动于衷，象是在想：反正已有手推车供你们借用，还管我屁事！ 唉！真是心寒哪！ 点评： 优秀物业公司和一般物业公司的差别不在于硬件设备，也不在于公司内部机构，而是体现在员工身上。服务业的性质决定了我们的员工与客户接触的过程中就展现了产品价值，也展示了服务企业的管理水平。万科物业一向以良好的意识、细致贴心的服务赢得客户认同，但从该客户投诉的描述来看，我们的核心竞争力没有得到传承和发扬。在客户眼里，至少在这个客户投诉的那一刻，我们和一般三流物业服务公司并没有区别。各级管理人员加强对员工的引导，用系统培训、现场纠偏、及时考核等方式强化员工的服务意识是当务之急。 源自管理资料 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achiev