业主报修标准作业手册.docVIP

业主报修标准作业手册 业主报修标准作业手册提要：及时填写《业主接待记录》，同时将业主姓名、房号、联系电话、报修内容、报修时间、预约维修时间 更多精品源自方案 业主报修标准作业手册 为了使业主报修得到及时、顺利的解决，达到业主完全满意，特制定本手册 01、业主报修过程中各岗位职责 物业管理处负责接待处理业主的报修 维修部主管负责安排业主报修工作 维修人员负责组织实施报修工作 02、业主报修管理办法 报修流程图 报修 回访 交费 维修 通知 消台帐 报修处理程序 服务中心接到业主报修时，要与业主约定入户时间 及时填写《业主接待记录》，同时将业主姓名、房号、联系电话、报修内容、报修时间、预约维修时间详细填写在《维修单》并通知维修部主管 维修部主管确定维修等级（急修、小修、零修），安排维修员接单 维修人员接到维修单，应立即携两联维修单入户维修，并严格遵守《入户维修行为规范》 维修后，认真填写维修情况、用料情况及收费金额。若收取费用并请业主试用或验收后在《维修单》上签名确认，收业主费用时需给业主开具专用收据或发票 完成后，第一联返回服务中心销《业主诉求记录表》，第二联交至财务组结帐 维修服务回访见《回访工作标准作业手册》 《维修台帐》、《维修单》每月月底最后一天汇总，由物业管理处归档保存，保存期三年 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction