别墅区保安部文明规范用语.doc

别墅区保安部文明规范用语 别墅区保安部文明规范用语提要：在解答客人问题时：”您”“如果这样做…就可以…”“不用谢”“这是我的工作”等语言在工作中能熟练运用 别墅区保安部文明规范用语 为了规范警卫行为，全面提高警卫素质，使”文明服务，礼貌待人”的服务宗旨贯穿于日常警卫工作中，特对警卫日常工作语言规范如下： （一）值岗时，遇客人及物业各级领导应主动热情地打招呼，”您好”、”欢迎您”、”再见”，”欢迎您再来”是警卫人员必须说的。 （二）在客人遇到困难需要帮助时：”您需要我的帮助吗？”“我能为您做点什么?”语气热情诚恳，面带微笑身体端正，目视客人。 （三）在解答客人问题时：”您”“如果这样做…就可以…”“不用谢”“这是我的工作”等语言在工作中能熟练运用。 （四）在制止客人或员工的错误时，”请您不要…”“我们在…（方面）有… （规定）”“请配合我的工作”等是警卫人员必须使用的，态度和蔼不失严肃，语言简洁达意不失委婉客气，仪态大方。 （五）在领导指出你工作中存在的失误时，”是”“是我的过失”“对不起”“请您原谅”语言诚恳，不得带有厌烦情绪，目光专一，不得四处乱看，站姿端正。 （六）在其它任何场合，警卫的语言中要将”您”“请”“再见”“不用谢”等自然的溶于其中，在说话时面部表情自然，站立端正，目光要与说话人有交流，微笑的作用要尽可能地发挥出来。 （七）接听电话时要讲:”您好，保安部，您有何事？” （八）见到公司或部门领导要主动、热情地说”×（姓）×（职称），您好！”如：”×经理，您好！”。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education