客户报修服务管理规定.docVIP

客户报修服务管理规定 客户报修服务管理规定提要：维修工作完成后,维修人员应清整工作现场,检查试用。按《维修项目收费标准》,在维修单上注明各项费用金额,并请客户签名认可。 更多精品源自方案 .目的 规范住户报修服务规程,增加客户维修满意率,完善内部维修管理。 2.适用范围 适用各管理处客户报修处理工作。 3.内容 工程维修人员从前台接《维修单》或按口头通知接获维修内容。 由前台或工程人员预约大致上门维修服务时间,非特殊情况不得超过预约时间10分钟,特殊情况须与客户沟通并取得同意。 工程部主任根据报修内容,安排维修人员的工作。维修人员安排应以本项专长和上门快捷为原则。 维修人员到达现场后,对报修项目进行确认,并向客户告之收费标准,客户同意后才能开始维修。 上门维修整个过程应注意文明礼貌,现场清洁卫生,移动室内设施须有业主同意,损坏东西要致歉并按价赔偿。 维修工作完成后,维修人员应清整工作现场,检查试用。按《维修项目收费标准》,在维修单上注明各项费用金额,并请客户签名认可。 维修人员在《维修单》中维修情况栏内注明情况,并签上维修人名字,将第一联交客户,第二联交回工程部主任存档,第三联交前台转财务部作为计收服务费用的依据。 月底对维修内容进行统计,填写《工程部有偿服务登记表》,并对维修内容进行抽查回访,统计零修及时率与合格率。 4.工程部报修处理程序 5.附表 《维修单》 《有偿服务收费标准》 《工程部有偿服务登记表》 《零修及时率统计表》 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of scho