客服中心员工行为举止规范.doc

客服中心员工行为举止规范 客服中心员工行为举止规范提要：在工作场合与他人同行时，不允许勾肩搭背，不允许同行时嬉戏打闹；行走时，不允许随意与客户抢道穿行；在特殊情况下，应向客户示意后方可越行 精品源自请示 客服中心员工行为举止规范 1.服务态度 接待时热情主动、微笑服务； 在劝离客户、客户时要文明礼貌，并做好解释工作； 认真接受客户的评价，对客户投诉应耐心倾听，并及时记录处理。 2.行走 行走时不允许把手放入衣袋里，也不允许双手抱胸或背手走路； 在工作场合与他人同行时，不允许勾肩搭背，不允许同行时嬉戏打闹； 行走时，不允许随意与客户抢道穿行；在特殊情况下，应向客户示意后方可越行； 走路动作应轻快，非紧急情况不应奔跑、跳跃； 手拉货物行走时不应遮住自己的视线； 与同事或客户相遇时，应主动点头示意。 3.就坐时姿态端正，不允许有以下几种姿势： 坐在椅子上前俯后仰，摇腿跷脚； 在同事和客户面前双手抱着胸前，跷二郎腿或半躺半坐； 趴在工作台上或把脚放于工作台上； 晃动桌椅，发出声音。 4.其他行为 不允许随地吐痰，乱扔果皮、纸屑； 上班时间不允许吃零食，玩弄个人小物品或做与工作无关的事情； 不允许在公共场所及客户面前吸烟、掏鼻孔、掏耳朵、瘙痒、脱鞋、卷裤角衣袖、伸懒腰、哼小调、打哈欠； 到客户家服务时，不允许做与工作无关的事情； 谈话时，手指不能指对他人，手势不宜过多，幅度不宜太大； 不允许口叼牙签到处走。 精品源自请示 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excell