家政服务有疏漏,惹来管理的麻烦.docVIP

家政服务有疏漏,惹来管理的麻烦 家政服务有疏漏,惹来管理的麻烦作者：佚名 时间：2017-8-2 浏览量： 家政服务疏漏 惹来管理麻烦 案例描述: 两名家政服务人员接到保洁班长的家政服务通知后,赶到业主家中,业主交待完毕后有事外出,家政服务人员就按照业主的要求开始开工。由于当时房间木地板打蜡,只有待其完全干后方能进入,所以业主当晚没有回家。第二天上午,业主回家后发现书房内班台表面有一小块油漆补刮掉,另外,餐厅和洗手间窗户的百叶帘没有擦拭,灰尘较多,于是打电话投诉到管理处。 处理过程: 经过现场调查发现,业主家书房班台旁边的地面上靠墙放了一块较大的挂画,桌面油漆被刮花很可能是打蜡结束后将挂画从桌面上搬下所致,经与两名家政人员沟通,她们打蜡后是将挂画从桌面上搬了下来,但对搬动手的现场却没有仔细查看,至于餐厅和卫生间的百叶帘没有擦拭,灰尘较多的情况,完全是家政服务人员工作疏忽所致。览于此业主对此事不再要求赔偿,而且对我们的家政服务工作提出了一些合理化建议。对此,在征得管理处同意后决定另换服务人员免费为业主再做一次家政,并向业主承诺在以后为其提供的家政服务中不再派以上两位家政服务人员,业主也同意了管理的意见。 案例点评: 在做家政的过程中如有问题发生,应立即通知业主,当业主不在家时,应马上通知服务中心跟业主取得联系,以便得到及时的确认。 在做家政的过程中,一定要按照业主的要求进行清洁,并在结束后对现场进行仔细检查,以免出现疏漏,对于有些自己能够尽力做的也应该主动云做,从而赢得业主的信任,提升顾客的满意度。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral educa