小区物业主管工作职责（负责客服务组）.docVIP

小区物业主管工作职责（负责客服务组） 小区物业主管工作职责（负责客服务组）提要：掌握住户对物业设施、设备、安全、清洁及服务工作的意见，凡能改进的及时改进，并随时提供与物业基本服务及设施相关的各种信息 自 小区物业主管工作职责（负责客服务组） 一、直接上级：物业部经理 二、工作概要 协助物业部经理的工作，做好住户服务的具体实施工作，保证物业部负责区域的服务管理水平能达到高水准。 三、主要职责 1、做好住户电子版档案的建立、整理和管理工作。 2、协助物业部经理指导、管理及实施所有与住户有关的服务事项。 3、掌握住户对物业设施、设备、安全、清洁及服务工作的意见，凡能改进的及时改进，并随时提供与物业基本服务及设施相关的各种信息。 4、针对不同住户需求，协助物业部经理定期策划、组织并实施各种活动。 5、针对特别重要的客户在进行有偿维修工作时需与工程维修人员一同前往，做好解释收款工作。 6、对生病住户、过生日、结婚等住户，协助物业部经理代表公司予以问候或恭贺，必要时送鲜花、蛋糕、贺卡等。 7、及时处理住户的投诉及各种需要。 8、负责完成住户其他合理的服务要求。 9、负责地下一层和地下二层车位的出租工作，并建立一整套完整的车位租用程序，提供准确的信息与相关部门，保证地下车位出租呈有序状态。 10、根据公司等管理要求，针对派工单上完成情况表示不满意的和未填写意见的采取有效的回访。 11、完成上级交办的其他工作。 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system