小区物业客户管理之客户信息.doc

小区物业客户管理之客户信息 小区物业客户管理之客户信息提要：客服部经常走访客户，倾听他们对管理与服务的意见，并予以解释和改正，以此作为与客户沟通与联系的桥梁，建立起相互的理解和信任 更多精品源自表格 小区物业客户管理之客户信息 客户信息传递与沟通 1目的 制定有效的管理制度，建立良好的客户关系。 2适用范围 适用于与客户交流工作。 3职责 客服部负责对客户联系与服务的统一管理。 4工作要求 客户入住时，客服部要为客户做好登记； 客户的投诉或报修，由客服部统一受理； 对客户的投诉，要求做到”有求必应，有应必解，有解必答”； 客服部主管或管理员在客户入住一个月内，对新客户进行回访，获取客户对物业公司的有关评价； 客服部经常走访客户，倾听他们对管理与服务的意见，并予以解释和改正，以此作为与客户沟通与联系的桥梁，建立起相互的理解和信任； 客服部走访工作应注重与有投诉、建议或意见的客户之间的交流，并切实为他们解决问题。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment education, education service people, educating people. Tradit