小区物业客服中心受理员工作岗位职责.doc

小区物业客服中心受理员工作岗位职责 小区物业客服中心受理员工作岗位职责提要：在力所能及的范围内协调好管理处各部门的工作，协调与处理小区内的各类突发事件或纠纷。完成公司和管理处交办的其它任务 小区物业客服中心受理员工作岗位职责 1、热情接待业主投诉和求助，统筹安排有关部门能及时解决相关事项,并记录好实行情况，做到”谁受理谁负责”一条龙服务。 2、业主办理入伙、入住、租房、家政、代办服务等无偿或有偿事项。 3、做好业主服务的回访工作；定期对服务质量进行统计、分析，并提出整改方案。 4、对业主入伙档案、装修档案、管理文书档案以及房产、户籍等用户档案的管理。 5、增进与业主的沟通与交流，圆满做好物业管理费、太阳能热水费的收缴工作。 6、负责尚未入伙、入住业主需维修等钥匙的管理。 7、认真参加公司和管理处组织的各种岗位培训、工作会议和学习交流。 8、协助其他部门共同做好对业主的装修审批及装修管理工作。 9、做好受理服务区域内的卫生整洁和办公秩序的井然有序。 10、在力所能及的范围内协调好管理处各部门的工作，协调与处理小区内的各类突发事件或纠纷。 11、完成公司和管理处交办的其它任务。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, e