小区物业部回访管理细则.docVIP

小区物业部回访管理细则 小区物业部回访管理细则提要：合理化建议回访是物业部为了推进物业公司服务质量，对住户回访，已达到全体住户携手共建，强调住户的主人翁意识 更多建筑学堂 小区物业部回访管理细则 为了提高物业公司服务质量、管理水平，物业部结合公事回访制度，特制定此管理细则： 1.物业部根据公司总原则及服务要求，不定期对住户进行回访，贴近公司与住户间的关系。 2.物业部回访的内容分为：投诉、报修、收费及住户对物业公司服务提出的合理化建议。 3.如物业部接到电话或上门投诉，接待员要认真做好记录，问清住户所住的楼号、层号及投诉内容后，认真分析是哪个部门的问题，分部门进行派发，限定整改日期，进行回访。 4.报修如果没按照物业公司要求及时给住户维修的，物业部要求工程部及时维修后，物业部进行回访。 5.收费问题是物业部根据收费情况，对住户进行回访，已证明收费是否合理，服务是否到位。 6.合理化建议回访是物业部为了推进物业公司服务质量，对住户回访，已达到全体住户携手共建，强调住户的主人翁意识。 7.对投诉管理人员或员工，进行回访工作，如住户投诉员工要以书面形式报告部门经理，如投诉部门经理要以书面形势报告总经理，物业部按照总经理的批示进行回访。 8.物业部回访结果每月进行统计汇总，分析后报总经理。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral educati