工程项目管理体系：顾客沟通与顾客满意.docVIP

工程项目管理体系：顾客沟通与顾客满意 工程项目管理体系：顾客沟通与顾客满意提要：项目工程安质部负责工程施工过程中顾客满意程度信息的收集和分析以及工程保修期内的质量回访工作 自 工程项目管理体系：顾客沟通与顾客满意 一、与顾客信息的沟通 1、项目计划部负责对本项目部组织招标工程的投标文件进行评审和招标期间与顾客的沟通工作，了解顾客明示的和隐含的要求并予以满足； 2、施工及保修期内，项目计划部、工程安质部负责与顾客沟通、询问、征求意见，对存在的问题采取相应措施，做到持续改进。 3顾客对产品要求的确定: a、对工程项目工期和质量标准的要求； b、对拟上场队伍人员的要求； c、对拟上场施工设备、测量、试验设备的要求； d、对工程项目安全、环境保护要求； e、对工程交付使用和保修期的要求； f、顾客隐含的要求。 二、顾客满意程度的控制 1、项目工程安质部负责工程施工过程中顾客满意程度信息的收集和分析以及工程保修期内的质量回访工作。 2、项目工程安质部利用与顾客日常工作接触，或每季度以《顾客满意调查表》的形式获得顾客信息，并根据顾客要求及时进行处理、分析、评价，达到顾客满意，同时将其上报公司安质部备案； 3、项目部质检员对工程质量检验及竣工验收过程中从顾客（监理）处获得的质量满意度信息，做出相应的质量改进并采取有效的纠正措施； 4、项目部工程安质部在工程交付后和保修期内主动到顾客方进行质量回访并填写《工程质量回访记录》。对存在的质量问题要分析原因及时整改。 自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral edu