样板间客户接待服务流程.docVIP

样板间客户接待服务流程 样板间客户接待服务流程提要：如果有售楼员陪同进入，接待员在门口保持等待状态；如果有老人或儿童，须随时给予照顾和看护。如果没有售楼员陪同，接待员须主动与客人交流。 样板间客户接待服务流程 1、样板房接待员迎接客人： 1）当客人行至离样板房3米处,工作人员微笑站立迎接客人：“您好,欢迎光临央谷金座样板房”。 2）待客人进入样板房休息区域,提醒客人：“您好！请您穿上鞋套,”依次将鞋套双手递给客人。 3）如果客人较多，须依次提醒客人：“请稍等，请您穿上鞋套。”并随最后一位客人进入样板房。 4）如果有售楼员陪同进入，接待员在门口保持等待状态；如果有老人或儿童，须随时给予照顾和看护。 5）如果没有售楼员陪同，接待员须主动与客人交流。 2、讲解样板间： 外观、周边、户型结构、朝向、面积--门厅--客厅--主卧--主卫--次卧--次卫---餐厅--厨房--阳台等一一进行介绍、讲解。 3、客户回顾样板间： 如无须讲解时，接待员：“您慢慢参观，有需要可随时告知我们。”回到门口。 4、客户离开： “谢谢光临！欢迎下次再来!”礼貌地微微鞠躬迎送客人离开。 5、接待员的言行举止： 1）说话声音适度，吐字清晰，节奏平稳，以客户听清为主； 2）用心倾听客户提出的问题，片刻思考之后做出解答； 3）注意观察客户的每一个眼神，思考他所想要了解的情况； 4）站姿要端正、大方、得体，不能斜倚，不能两臂交叉胸前或无端摆动； 5）引领客户时距离适当，言语、手势大方得体。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excell