物业公司仓库管理员转正测试卷.docVIP

物业公司仓库管理员转正测试卷 物业公司仓库管理员转正测试卷提要：服务是物业管理行业的生命，服务礼仪是员工对业主的最基本态度，要面带微笑，使用用语，”“当头，”“字不离口 更多资源来 物业公司仓库管理员转正测试卷 （完成时间：60分钟） 姓名： 日期： 成绩： 一、填空题：（每空2分 合计50分） 1、本公司全称为： ，成立于 。 2、你所在的管理处为： ，管理处经理是： 。 3、XX集团大厦位于东山区东风东路 号，占地面积为 平方　　米，建筑面积为 平方米。楼层共有 层，楼高 米。 4、服务是物业管理行业的生命，服务礼仪是员工对业主的最基本态度，要面带微笑，使用 用语，” “当头，” “字不离口，接听电话时先说：” “。 5、员工的工作态度包括 、 、 、 、　五个方面的内容。 6、穿着制服员工上下班要求走员工通道，本大厦员工通道为　　。 7、员工的服务态度包括 、 、 、 、　　。 二、简答：（共50分） 1、每一位员工都是义务消防员，当你发现火情时该怎样处理？（15分） 答： 2、员工处理投诉的程序有哪些？（20分） 答： 3、仓管员的岗位职责有哪些？（15分） 答： Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve fu