物业管理公司员工接听电话工作规范.docVIP

物业管理公司员工接听电话工作规范 物业管理公司员工接听电话工作规范提要：为维护物业管理公司的良好形象，全体员工在接听电话时，必须统一使用如下规范用语，并一律用普通话应答，做到态度和蔼 于 物业管理公司员工接听电话工作规范 执行部门 文件编号 文件起止页码 为维护物业管理公司的良好形象，全体员工在接听电话时，必须统一使用如下规范用语，并一律用普通话应答，做到态度和蔼、亲切，语言、语速适当，语言简洁明了。 一、当接听外线来电时，使用： “您好！××物业公司，请问有什么可以帮忙？” 二、当外线来电者需找某人时，使用： “请稍候，我转给他（她）”或”请稍候，我去叫他（她）”。 三、如来电者需找的人不在时，使用： “对不起！他（她）不在，您是否需要留言或传话（视情况可告诉BP机号码）” 四、如不认识来电者需要找的人时，使用： “对不起！您能说出他（她）是哪个部门的吗？”或”对不起，请稍候，我帮您问一下。” 五、如来电者询问怎样来商场时，使用： “商场位于××路××号，在××路××路之间……坐××路车在××站下车。” 印发日期： 签发单位（公章）： 于 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, en