物业管理员职务说明书.docVIP

物业管理员职务说明书 物业管理员职务说明书提要：工作要求:熟悉相关的物业管理法规。具有良好的服务意识、物业管理知识。懂得灵活运用的技巧。 职务名称:管理员 所属部门:各区管理处 直接上级:各区管理处主任 工作概况:根据《物业管理条例》的有关规定,积极主动完成上司下达的工作任务,及时处理业主提出的合理要求。保持与管理公司辖下各部门的沟通协调。 工作要求:熟悉相关的物业管理法规。具有良好的服务意识、物业管理知识。懂得灵活运用的技巧。 职责范围: .按时参加本部门会议,严格落实会议精神。 2.对业主的投诉项目分类、及时处理。 3.保持与业主的良好关系,及时反馈业主意见。 4.在工作中发现问题,主动提出个人建议。 5.保持与相关部门进行沟通联系。 6.妥善、分类保管各类资料,不外泄业主个人资料。 衡量标准: .业主的满意程度及其反响。 2.投诉项目的处理速度及效果。 3.客户的投诉量。 工作难点: .跟催相关部门处理工程报修项目。 2.与业主保持朋友式的服务关系。 工作禁忌: .脱离工作立场,堕入业主角色。 2.向业主泄露公司管理运作及制度或其他业主资料。 3.带有个人感情或情绪工作。 与工作有联系的部门: .内部:工程维修部、水电维修组及其他各部门 2.外部:机电公司、装修公司、土建给排水维修组及其他有关部门 任职资格: 身体:健康 学历:大专 工作经验:懂得本行业的原理及要求 个人素质:工作主动、认真、细致,具有良好的自我调节能力及团体合作精神 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system a