领导力与职责分工培训2013–5–21.pptVIP

举例1：员工报销差旅费程序职责分工表 工作内容 员工 秘书 领导 会计 会计师 1. 记录费用 A责/R执 2. 填写费用报销表 A责/R执 （R执） C询 3. 将表递交给领导 A责/R执 （R执） 4. 审查 C询 A责/R执 C询 5. 批准 I知 A责/R执 6. 交给会计 R执 A责 7. 核对费用 C询 A责/R执 C询 8. 审核 9. 确定付款 举例1：员工报销差旅费程序职责分工表 工作内容 员工 秘书 领导 会计 会计师 1. 记录费用 A责/R执 2. 填写费用报销表 A责/R执 （R执） C询 3. 将表递交给领导 A责/R执 （R执） 4. 审查 C询 A责/R执 C询 5. 批准 I知 A责/R执 6. 交给会计 R执 A责 7. 核对费用 C询 A责/R执 C询 8. 审核 I知 I知 A责/R执 C询 9. 确定付款 I知 A责/R执 举例2：设备部安排车间做设备清单职责分工表 工作内容 设备部 车间 领导 设备 技术员 分管副总 1.布置填写表格任务 A责/R执 （R执） （R执） I知 2. 填写表格 A责/C询 （R执） （R执） I知 3. 递交表格 A责 （R执） （R执） I知 4. 审查 A责/R执 C询 C询 I知 5. 批准 C询 I知 I知 A责/R执 如果我们总以过去的方式做事， 那么得到的结果总是同过去的一样。 * * Most of the problems associated with unclear roles and responsibilities are people related. Lack of cooperation, both within and between departments, creates problems which are difficult for an individual manager/supervisor to resolve. By involving members of interrelated departments, the RACI Charting process offers members of the organization an opportunity to discuss this type of organization conflict. The accountability for completing an activity or making a decision is often ambiguous because more than one person shares an element of responsibility toward it. A complex function may involve several people, all of whom see the function from their perspective or need. To clarify these complex relationships, we separate accountability from responsibility. * * Activities: individual activities performed to achieve/complete the process analyzed. May range from higher level activities to very detailed step-by-step tasks. Participant roles: people, areas, and/or departments who perform the activities in the process being analyzed. The interrelationship of these two or the type/degree of participation are indicated in the squares on the grid. * The benefit of performing RACI: Clear, understood individual expectations. Reduced redundancy in tasks. “Cleaner” communication (what is really necessary). Reduced levels of approval. Getting rid of “co