物业部接听电话服务标准.doc

物业部接听电话服务标准 物业部接听电话服务标准提要：勿在对方讲话前即让对方等候。在要求客人等候之前，要先知会客人，如不能于20秒内为客人办妥事情，应提议稍后再覆电给客人 更多精品：总结 物业部接听电话服务标准 所有电话需在三声震铃内接听。 声音中要带有微笑，表现出友好及乐于助人，语言清晰，语调柔和。 接听电话规范用语： ①中文：您好！仲量联行海晟名苑管理处。 ②英文：Goodmorning/Afternoon/Evening joneslanglasalleSeasonsParkPropertyoffice mayIhelpyou? 勿在对方讲话前即让对方等候。在要求客人等候之前，要先知会客人，如不能于20秒内为客人办妥事情，应提议稍后再覆电给客人； 若需要为来电的客人去找寻资料，必须先把电话转到暂停模式，以免客人听到员工与员工之间的谈话内容或其它杂声； 员工不应无故筛选来电； 如客人想找其它部门，应主动帮客人转拨过去。在转拨前，员工应先礼貌地告知客人，他们将会被转拨到那里； 勿泄露客户任何信息及公寓号码。 勿在对方挂断电话前挂断。 在完成电话对话前，员工必须询问客人有否其它需要，并向客人的来电做出致谢。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achi