耐心细致服务,切忌简单武断.docVIP

耐心细致服务,切忌简单武断 耐心细致服务,切忌简单武断作者：佚名 时间：2017-8-2 浏览量： 耐心细致工作切忌简单武断 案例描述: 某管理处接到业主的投诉:某楼某室很晚还在装修,巨大的冲击钻声影响休息,希望管理处予以制止。 处理过程: 管理员小刘接到电话后,立即到某楼某室,当他发现该业主正在打孔装暖气,便不容置疑地说:“请您马上停止,明天在规定的时间别再施工。“ 小刘并没有听对方的解释。他只想:这么晚了,不管您有多充足的理由也不行,必须按章办事,坚决制止。男业主看小刘的语气和神态是那样坚决,不容商量,只好说,那好吧,我们停下来。 第二天上班,小刘一走进办公室,就见某室的女业主正对管理处主任大发脾气,原来该 业主家暖气坏了要换,管理处跟承建单位联系了很久,昨天晚上好不容易请来工作,差一个孔就完工时,被小刘给制止了。这下可好,又要再去联系,也不知道人家什么时候有时间再来,一拖再拖业主能不有意见吗? 小刘知道事情原委后非常懊恼,后悔自己办事太轻率,执行规定太机械,如果当时能够耐心听取业主的解释,再根椐实际情况灵活处理,就不会给业主和管理处的工作带来这么大的麻烦。 案例点评: 如果管理员能耐心了解情况,并协助该业主向投诉的业主说明情况,做好解释工作,取得其他业主的谅解,就不会出现本案例的情形,物业管理是一基细致的工作,一个不小心就会造成严重的后果,无论业主的做法是否违规,都要耐心的听取业主的解释,了解事情的前因后果,具体情况具体分析,不能教条、简单地从一而论 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum