装饰公司服务控制程序.docVIP

装饰公司服务控制程序 装饰公司服务控制程序提要：为确保工程的服务质量，满足顾客对工程的全面要求,特制定《服务控制程序》并组织实施，公司工程部是工程回访保修服务的主管部门，技质部负责配合工程部制定和实施回访计划。 更多精品源自方案 、总则 加强对保修阶段的服务管理,对竣工工程提供周到的服务,收集、整理、分析和处理顾客反映的质量信息,满足顾客需要。 2、职责 工程部是服务程序的归口管理部门,负责组织对工程保护的实施。 3、程序概要 为确保工程的服务质量,满足顾客对工程的全面要求,特制定《服务控制程序》并组织实施。 公司工程部是工程回访保修服务的主管部门,技质部负责配合工程部制定和实施回访计划。 工程回访保修的原则依据: a.国家颁布的有关建筑装饰工程回访保修的法规。 b.公司与顾客签订的工程合同和服务顾客的宗旨。 工程回访保修的实施 工程部负责制定重点工程回访计划,本着谁施工、谁保修的原则实施工程回访保修服务。 工程回访以走访、信访、电访或邀请座谈等形式,听取顾客意见,并作好保修回访记录。 顾客对工程的投诉,工程部及时组织有关部门/人员对顾客投诉进行处理。并填写顾客投诉记录。 工程保修期按”北京市建筑工程保修合同”规定期限执行。 对保修后的工程质量应进行质量检查和验收。 工程部负责建立”顾客档案”,并负责保存与服务有关的各项记录。 4.支持性程序文件 Q/《服务控制程序》。 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral ed