顾客投诉处理制度（投诉回访）.docVIP

顾客投诉处理制度（投诉回访） 顾客投诉处理制度（投诉回访）提要：对于由管理处受理的投诉，投诉处理完毕后，指定专人（客服主任或责任主管）负责回访和记录。对非本单位能力解决的投诉 资料来自 顾客投诉处理制度（投诉回访） 1、顾客投诉处理完毕经过验证合格后，客服主任应及时回访顾客，并对顾客意见进行记录，但以下几项情况无须回访： ①现场能即时处理并得到顾客满意确认的投诉； ②匿名投诉、无法确定联络方式的网络投诉； ③不便回访的敏感投诉等。 2、对于由管理处受理的投诉，投诉处理完毕后，指定专人（客服主任或责任主管）负责回访和记录。对非本单位能力解决的投诉，应及时跟进，并及时向顾客通报进展状况。 3、回访主要是征询顾客对投诉受理过程、处理措施、结果的意见，回访形式包括电话、上门访谈、网上回函和调查问卷等。 4、各管理处对所有的投诉结果进行回访，定期评估顾客的满意度。并对投诉情况进行每日记录、每月汇总填写（顾客投诉分类统计表）。 5、客服中心对投诉处理结果进行双向回访，了解顾客对投诉处理的满意程度，同时，将顾客的反馈信息传达给相关管理处，为管理处改进工作提供依据。 资料来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of school. The society, family moral education network, to achieve full member education, environment educatio