典型的产品服务系统的案例对比研究.pdf

城市公共 自行车服务系统的多学科探讨 ——一个典型的产品服务系统的案例对比研究 张军 张立宏 段征宇 ZhangJunZhangLihongDuanZhengyu AComparativeCaseStudyontheBike ——SharingSystemDesignResearchwith Multi-DisciplinaryPerspectives 摘要:本文采用了一种多学科视角对四个城市的自行车共享系统案例进行了对比研究，论文针对自 行车共享系统的整体设计、系统实施和可持续发展问题，讨论了设计、交通和商业管理在开发自行车 共享系统中的作用，提出适合自行车共享系统的多学科研究策略理论，并运用产品服务系统设计、情 境构建的方法对案例进行了重构和评估。 自行车共享系统;产品服务系统;可持续发展;多学科 10.3969/J.ISSN.1674-4187.2011.05.007 032 系统 是因 @@[1]ShaheenS,SGuzmanandHZhang(2010) ‘BikesharinginEurope,theAmericas,and Asia:Past,present,andfuture, TransportationResearchRecord. @@[2]DeMaio,P(2009) ‘Bikesharing:History, Impacts,ModelofProvision,andFuture, JournalofPublicTransportation,Vol,12No. 4,pp.41-56. @@[3]DeMaio,P(2004) ‘Willsmartbikessucceed aspublictransportationintheUnited States?JournalofPublicTransportation, Vol.7No.2,pp.1-15. @@[4]Fong,C(2009) ‘Citybike-sharingpicksup speed,www.Accessed:12/08/10. @@[5]Weber,Erik(2010) ‘BikeShying:TheNewest ModeofPublicTransport,www.Accessed: 12/08/10. @@[7]Beroud,B,RClavelandSLeVine(2010) ‘Perspectivesonthegrowingmarketfor publicbicyclesfocusonFranceandthe UnitedKingdom,EuropeanTransport Conference,Glasgow,Scotland,11thOctober, 2010. @@[8]ShaheenS,HZhang,EMartinandSGuzman (2011) ‘HangzhouPublicBicycle:Understanding earlyadoptionandbehaviouralresponseto bikesharinginHangzhou,ChinaTRR11-3041, @@[9]C.vanHalen,C.Vezzoli,R.Wimmer, METHODOLOGYFORPRODUCTSERVICESYSTEM INNOVATION,RoyalVanGorcum,Assen, Netherlands,June2005. @@[10]Cook,M.B.,Bhamra,T.A.andLemon,M. (2006). ThetransferandapplicationofProduct Bike(C-bike),MastersThesisofDepartment ServiceSystems:fromacademiatoUK ofAsia-PacificIndustrialandBusiness manufa