2011前服务规范单选题1(国外英文资料).docVIP

2011前服务规范单选题1 Requirements for service processes that provide services to customers. A, the service provides the specification B, service procedure specification (*, C, the service control specification Request for quality control after service. A, the service provides the specification B, the service process specification C, service control specifications (*, The training teachers should fill out ______ after the training. A and the quality of training survey Student information registration form C, __ product training schedule D, training process record (*, If you take a computer test, you should test all the test machines in advance, install the test software and make sure the machine is running properly. 1 (A, *, B, 2, C, 3 D, 4 The national service monitoring telephone number of space information co., LTD. Is ______. A, 400-810-6116. B, the 800-810-6116 C, 010The special equipment replacement list is retained by ________. A, enterprise B, space information C, service unit D, tax authorities (*, The technical service engineer with ______is only able to do the installation work. A, B, senior certification C, intermediate certification 8. Anti-counterfeiting tax-controlled subsystem of make out an invoice VAT professional training refers to the product, on the basis of training content, increase the billing system detailed explanation and practice, common problem solving methods and the relevant taxation operation flow, basic computer knowledge and content, such as the operation training of professional training is ________. A, free B, ______ is the computer, printer and other equipment used to guarantee the functioning of the ticketing system. A and other equipment B, general equipment (*, C, special equipment The first link to the space information product maintenance list is kept by ______. A, the service unit (*, B, space information C, the customer The service unit shall submit... Application for technical support B, the problem report. The followin