项目管理知识体系(下).ppt

Project Management Workshop 项目管理培训（续） Scope 内容 Project quality management (Ch.8)项目质量管理 Project human resource management (Ch. 9)项目人力资源管理 Project communications management (Ch. 10)项目沟通管理 Project risk management (Ch. 11)项目风险管理 Project procurement management (Ch.12)项目采购管理 Course Objectives 课程目标 Introducing the audience to key project quality management, HR management, communication management, risk management and procurement management concepts, tools and techniques给学员介绍关键的项目质量管理，人力资源管理，沟通管理，风险管理和采购管理的概念，工具和技术 Enhancing the audience’s understanding of the key concepts through applications 使学员在应用过程中促进对概念的理解 Exchanging project management experience with the audience与学员进行项目管理经验的交流 Scope (1) 第1部分 Project quality management (Ch.8) 项目质量管理 Project human resource management (Ch. 9)项目人力资源管理 Project communications management (Ch. 10)项目沟通管理 Project risk management (Ch. 11)项目风险管理 Project procurement management (Ch.12)项目采购管理 Project Quality Management项目质量管理 Three Fundamental Concepts三个基本概念 1、Quality质量 The totality of characteristics of an entity that bear on its ability to satisfy stated or implied needs. 一个实体满足明确或隐含需求的能力的特性的总和 Three Fundamental Concepts三个基本概念 2、Grade质量等级 A category or rank given to entities having the same functional use but different requirements for quality.对给定实体来说，具有相同使用功能不同质量要求的质量范畴和等级 Three Fundamental Concepts 三个基本概念 3、Project Quality Management项目质量管理 A subset of Project Management that includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. 项目管理的一个分支，包括保证项目承诺要满足的需求所需的过程 Four Quality Management System四个质量管理系统 ISO 9000: Basic Quality systems – applicable to all industries 基本质量系统-应用于所有行业 QS 9000 (ISO 9000 + Automotive specific requirements)汽车业标准 AS 9000 (ISO 9000 + Aerospace specific requirements)航空业标准 TL 9000 (ISO 9000 + Telecommunications specific requirements) 电信业标准 ISO 9000 Quality SystemISO9000质量系统 The series of standards that outline the requirements for a quali