计算机英语2.2技术对话.pptVIP

2.2 Indirect answers Answering a general-question call Contents What do you say when answering a general-question call? Receiving the needs听取客户的需要 Analyzing the questions分析问题 Referring to a User Manual建议查询用户手册 Referring to an online FAQ建议查询在线常见问题列表 Try installing the software 本节专业词汇 access the Internet 访问网络 turn on the computer 打开电脑 move the cursor 移动光标 office software 办公软件 network adapter 网卡 power button 电源开关 电源按钮 mouse 鼠标 network operations 网络操作 User Manuals 用户手册 FAQ 常见问题 log on 登录 dot 点 CD 光盘 CD-ROM 光驱 setup program 安装程序 Referring to an online FAQ建议查询在线常见问题列表 A: Adobe systems.Can I help you? B：I have no idea how to access the Internet. A：Do you have any problem with the network adapter? B: No, there is nothing wrong A：Please visit www.Adobe ,log on to your email account. A: Please read our FAQs on the website。 A：It has enough picture to explain the whole process. Referring to a User Manual建议查询用户手册 A: Adobe systems Technical Support department. What can I do for you? B: I want to install a set of office software on the computer. B:I have on clue at all what should I do. A: I would advise you to read our User Manuals if you want to know the fundamentals of network operations . installing the software尝试在电脑上安装办公系统软件 Try installing the Office system on your computer Insert CD into CD-ROM,run the setup program,install software on your computer. Oral practice Hello, MySQL Network. May I help you? As a technical support of MySQL, I would recommend you to contact the technical support of PHP. Or, you can find some tutorials or FAQ on the web. Anytime. Have a nice day. Dictation A Dictation B Summary 全国IT职业英语水平考试项目组 大连东软信息学院英语系 联合制作 What do you say when answering a general call? 1 Try solving the technical problem 2 Oral practice 3 Try your ears and hands (dictation) 4 确认无故障存在 自报家门 听取客户的需要 尝试简单讲解 一般问题 繁琐问题 建议参考用户手册 建议查阅在线常见问题列表 我不知道如何访问Internet。 Customer Customer 我需要安装一套办公软件到电脑上。 我该怎么做？我一点也不清楚。 turn on the computer move the cursor have no idea to a