The characteristics of air service etiquette(国外英文资料).docVIP

The characteristics of air service etiquette(国外英文资料) The characteristics of air service etiquette Features of airline service etiquette Airline service etiquette is a code of conduct, is refers to the flight attendant on the plane of the service work shall comply with the code of conduct, it specifically refers to the flight attendants in the cabin service of each service link, from the cabin to meet passengers boarding the plane, and passengers communication, to the aircraft in flight meals, drinks and provide special service for special passenger and so on all have a set of flight attendant behaviour. Learning the meaning of air etiquette is: Helps improve the personal qualities of a stewardess. It helps to respect the passengers. Improving the quality of service and service of the airline; Helping shape the airlines overall image; It helps to improve the economic and social benefits of enterprises. As a flight attendant, the first thing to do is to master the etiquette of aviation service. You dont have a second chance to make a good first impression, as the saying goes, you dont have a second chance to make a good first impression. The first impression is very important for a stewardess, a passenger may life on an airplane, will always stay in your first impression of his heart, so master air etiquette is very important for a qualified attendant. Language conversation etiquette: as the saying goes, a single kind word keeps one warm for the winter, the cold taunting June, visible language use is proper, whether decorum, will produce different effects. In daily life, people use the language to talk, to express ideas, communication, information, communication feelings, to establish and adjustment, the purpose of developing interpersonal relationships. Ones speech is an important indicator of ones character. (1) the language of speech. Whether as a speaker or listener, you must keep your spirits up, look natural and gentle, and look kindly on each other. (2) the to