与顾客沟通技能(国外英文资料).docVIP

与顾客沟通技巧(国外英文资料) Customer -- because the price is too expensive and doubts: is it really worth that much? Is it too expensive? Guide 1 answer -- no! How expensive is that? Its cheap for the quality of the work and the brand. Buy 2 answer -- what you said is good, it does need a pretty big overhead, but you think about it, for you certainly hope to be able to buy a quality regardless of the taste, is on a high-quality goods, and the suite... (it is worth buying for the material and styling details.) Review: the answer to buy 1 is a little disappointing, and it will make the customer feel that you have a suspicion that she doesnt know something and that she has a subconscious mind that is not respected. Buy 2 answers are agreed with the customer point of view, on the basis of reason to convince customers, let customers buy the confidence to strengthen at the same time, also give the customer a reason to convince myself. Three, moving skills Language to convey is limited, so we cant in fluent spoken English 100% of passing information to the client, at this point we can use body language, in the process of selling the factor of 55% of our success depends on our body language. Therefore, effective body language helps us to reach a deal. Posture -- is how to put the body. At the store, our posture requires a lift, chest, and abdomen. Dont check your back and back. This will make you feel like you have no spirit. The triple taboo of the physical language A, avoid clutter -- if you touch your nose and rub your hands B, dont flood -- avoid the use of empty, lack of information value, such as your hands in the air C, do not be vulgar - nods the vulgar body posture of the waist type, lossy the self-image of the purchase. Facial expressions -- face to face. Standing in the store, we always have a good and confident smile on our face, and a smile is the life of the service. (the standard: eight teeth.) A smile is a feeling pleasant facial expression, it can shorten the psycholo