商业银行客户维护考题(国外英文资料).docVIP

商业银行客户维护考题(国外英文资料) Commercial bank customer maintenance closed ? pre-class testing Who? Lesson 2 learning Who? Lesson 3 assessment Who? · 4 after-school testing The top of the form After the test If you dont have complete control of the course content, click here to see again. ?? Test scores: 80.0. Congratulations on your passing the exam! Single topic selection According to marketing, what the customer gets from the employee is:? Square root A???? The high quality product B???? Considerate service C?? The banks marketing D?? Satisfaction of customer needs The right answer:? D The first step in the journey of customer and banking is:? Square root A???? lust B???? attention C?? Take an interest in D?? To take action The right answer:? B Do not include in personal finance client relationship maintenance? Square root A???? Knowledge of maintenance B???? Customer value maintenance C?? Consultant marketing maintenance D?? Cross sales maintenance The right answer:? B Help customers solve practical problems, provide convenience for customers, provide the whole process maintenance belong to:? x A???? Software maintenance B???? Hardware maintenance C?? Psychological maintenance D?? Maintenance functions The right answer:? D The most effective way to maintain a customer is:? Square root A???? Customer segments B???? Help clients succeed C?? Strengthen maintenance of key customers D?? Care for the customer The right answer:? B The following is not the type of customer that is divided according to the customers preference for financial products:? Square root A???? Relationship between central type B???? Type deposits on C?? Comprehensive balanced type D?? The middle business is heavy The right answer:? a. The following are the six strategies that do not belong to the customer:? Square root A???? Help customers to save money B???? Provide additional value for customers C?? To help customers save D?? Create a warm, trusting atmosphere The right answer:? D Strategies for nurturin