国帆海口营业部应用各方资本妥当疏散滞留搭客获好评(国外英文资料).docVIP

国航海口营业部利用各方资源妥善疏散滞留旅客获好评(国外英文资料) Haikous ministry of commerce used the resources of various parties to properly evacuate stranded passengers On Feb. 27, flight CA1380 was canceled and unfilled due to weather conditions, leaving nearly 280 passengers stranded at the airport in haikou, haikou. In the face of this sudden situation, Air China haikou sales department all the staff, to mobilize all the resources, coordination of civil aviation units work together to take them, diverted, and change the way such as fresh models, 24 hours to make all passengers have been properly evacuation, not happened a case of a passenger complaints and mass incidents, received widespread praise. 27 08:30 points, Air China haikou terminal, Beijing headquarters dispatch notice due to the Beijing morning under a light snow, many planes are waiting for de-icing, flow control is tight, the company decided to morning departure flights canceled 10 classes, including haikou CA1380 flights to Beijing. The ministry of Air China has issued an important directive on this issue, and must be able to ensure the safety of the passengers and avoid the occurrence of mass incidents. After receiving the notice, the sales department of Air China immediately activated the emergency plan. , general manager of sales department Pan Xuanzhou personally served as commander in chief, he immediately sales all staff will be divided into three emergency team, a group of immediately rushed to the airport for passenger comfort, two groups remain the ticket office for the passenger ticket endorsement and rescheduled, three groups in haikou port to Beijing airport contact all day available seat. The station master of Air Chinas haikou station was on the way to the airport to inform mei LAN airport to cooperate with passengers. Meilan airport ground service department and the service manager on duty always after receiving information, immediately rushed to the airport ticket mouth to check passengers change situation and