商务英语4课文翻译Customers first.doc

Customers first: the message for this or any other year-- 翻译 Customers?first:?the?message?for?this?or?any?other?year :永恒的主题 By?Michael?Skapinker 迈克尔?斯卡平克 What,?the?caller?from?Hewlett-Packard?wanted?to?know,?did?I?think?the?big?business?issues?would?be?this?year? 来自惠普的电话调查员想知道在我看来今年的重大商业问题是什么。 Well,?I?replied,?in?thought?the?issues?should?be?that?my?new?HP?printer-scanner-copier?refused?to?scan?when?I?bought?it?and?it?took?me?weeks?to?sort?it?out. 嗯,我回答说，在我看来问题应该是当我购买了新的惠普打印扫描复印一体机后，它拒绝扫描，而这花费了我数个星期去解决问题。 Also?the?machine?could?not?print?on?lightweight?card,?as?it?was?supposed?to,?without?Jamming. 还有就是这台机器并不像预想的那样，可以不卡壳儿的在轻量级卡片上打印。 The?man?from?HP?laughed?nervously. 惠普的电话调查员尴尬（紧张）的笑了笑。 Were?there?any?other?big?Business?issues?I?would?like?to?mention? No,?I?said. 不,我说。 If?HP?took?care?of?those?small?ones,?the?big?ones?would?take?care?of?themselves. 如果惠普能处理好这些小问题，那么那些大问题可以自行解决。 I?could?have?talked?for?longer,?but?I?had?to?call?Powergen. 我本可以谈更长时间，但我不得不给尓根产品服务热线打电话。（不确定Powergen的翻译 I?should?not?have?been?using?the?FTs?time?to?sort?out?my?electricity?difficulties?but?no?one?had?answered?the?24-hour?Powergen?helpline?the?previous?evening. 我不应该一直使用在《金融时报》的上班时间解决我自己的电子产品的问题，但是昨天晚上 This?time?I?got?through?and,?after?a?few?false?starts,?they?sorted?out?my?problem. 这次我终于接通了电话，在尝试几次失败后，他们解决了我的问题。 Why?is?it?so?hard?for?companies?to?get?things?right? The?British?utilities?seem?to?have?surrendered?all?their?post-privatisation?customer-service?improvements. 英国公用事业似乎在私有化之后放弃了他们所有的顾客服务改进。 Some?have?gone?back?to?their?tricks?of?20?years?ago,?including?not?turning?up?at?the?appointed?time?and?then?claiming?to?have?rung?the?doorbell?and?found?no?one?home. 一些公司的顾客服务回到了20年前的把戏，包括不在约定的时间出现，然后又声称按了门铃却没有人在家。 Many?banks,?retailers?and?the?rest?are?no?better. 许多银行、零售商和其他的一些公司也好不到哪去。 Some?seem?to?have?cut?back?on?the?essentials?of?customer?service?training:?please,?thank?you?-?that?sort?of?thing. 一些公司似乎削减了像“请、谢谢你——之类的”必要的客户服务培训。 I?know?this?is?not?just?a?British?phenomenon:?every?time?I?write?a