剑桥商务英语Unit 7 Enquries and Offers.ppt

Sample Offer Dear Sir In response to your enquiry of 12 May, we wish to inform you that a copy of our illustrated catalogue, price list and samples of our products asked for in your above letter have been airmailed to you separately.  The prices quoted are understood to be on CIF London basis. A discount of 10% may be allowed if the quantity for each specification is more than 10 000. Our terms of payment are by an irrevocable L/C, available by draft at sight. By the way, we wish to inform you that our cotton bed-sheets have become very popular on the world market because of their durability and reasonable prices and it has been difficult for us to meet the increasing demand. However, if you place your orders before the end of this month we assure you of our prompt shipment. We look forward to receiving an order from you soon. Yours faithfully  LANGUAGE POINTS FOR AN INITIAL INQUIRY ● The start: Dear Sir or Madam / Dear Sirs / Gentlemen/To Whom It May Concern - (very formal as you do not know the person to whom you are writing) ● Giving reference: With reference to your advertisement in.../ Regarding your advertisement in ... / We have seen your advertisement in … ● Requesting a catalogue, brochure, etc.: Will/Would/Could you please send us...? / Please send us…/ I should be pleased if you would send us… ● Requesting further information: I would also like to know .../ Could you tell me whether ...? ● The complimentary close: Yours truly / Yours faithfully - (very formal as you do not know the person to whom you are writing) ● Signature: The addresser’s signature, his/her typed name and his/her title .  LANGUAGE POINTS FOR ANSWERING AN INITIAL INQUIRY ● The start: Dear Mr./ Ms / Mrs./ Miss ( Use Ms for women unless asked to use Mrs. or Miss) ● Thanking the potential customer for his/her interest: Thank you for your letter of ... enquiring (asking for information) about .../ We would like to thank you for your letter of ... enquiring (ask