商务英语写作课件 Unit 8 Claim.ppt

UNIT 8 CLAIM Activity 2  (1) Buyers (2) raise (3) claims (4) find (5) delivered (6) promised (7) business (8) Request (9) undesirable (10) compensation Activity 3 1. d 2. e 3. b 4. c 5. a Activity 4 Good order: 4-6-3-5-1-2 Activity 5  1. We decided that the buyer should examine the goods. Activity 6  2. advise you / inform you / tell you / notify you defects / problems During inspection / On inspection / By inspection / During examination / On examination / By examination do not correspond with / are not compatible with / are not in accordance with / are incompatible with inconvenience look into Activity 7 2. are sorry / regret advise you / inform you / tell you / notify you received / obtained / got October 11, 2004 / October 11th, 2004 / 11 Oct., 2004 contract No. / contract number inspected / examined problems / defects Activity 8  Dear Sirs, We regret to inform you that the printed silk we received on Aug. 12, 2004 against our contract No. TH5829 have been examined and found with many defects. On examination we find that four pieces do not correspond with the original sample. Activity 9  1. ask the seller to cut price / request the seller to cut price/ require the seller to reduce price / demand the seller to reduce price Activity 10  2. are sorry / regret last / latest / recent goods / products new customers / new clients sample compare cut price / reduce price / lower price 3. Sincerely yours, / Yours sincerely, / Yours truly, / Yours faithfully, Activity 11  Dear Sir / Madam, We are sorry to inform you that your recent / last shipment is of poor quality. The goods are roughly made, and the color is wrong. This causes us great difficulty. We ask you to cut price by 40% to compensate our loss. Sincerely yours, / Yours faithfully, / Yours truly, Ben Hainer Activity 12 Dear ZhangYing, We acknowledge receipt of your shipment. On / Upon / After examinati