Chapter 7 Adjustment to Claim Letters商务英语写作.ppt

* Exercises:读以下对于订货未送达的投诉函，然后写一封回复函。 Dear Sirs On 25 September we placed our order No. RT56 for printed headed notepaper(信纸). You acknowledged the order on 30 September. As that is some 3 weeks ago and we have not received advice of delivery. We are wondering whether the order has been overlooked. The delay in delivery is causing considerable inconvenience. We must ask you to complete the order immediately, otherwise we shall have no option but to cancel it and obtain the stationery elsewhere. Yours faithfully 信的开头已经写好，请往下写五句话完成这封回复函。 Dear Mr Sargeant Thank you for your letter of 18 October. I quite understand your annoyance at not yet having received the stationery ordered on 25 September. ____________________________________________________________________________________________________________________________________________________ Yours sincerely * * A reply for your reference Dear Mr Sargeant Thank you for your letter of 18 October. I quite understand your annoyance at not yet having received the stationery ordered on 25 September. Orders of printed stationery are at present taking from 3 to 4 weeks for delivery, and our representatives have been instructed to make this clear to our customers. Apparently you were not told that it would take so long, and I apologize for this oversight. * Reply On receiving your letter we put your order in hand at once. The stationery will be sent from here tomorrow by express parcel post, and it should reach you within 24 hours of your receiving this letter. It is very unfortunate that there should have been this misunderstanding, but we hope you will forgive the delay that has been caused. Yours sincerely * Should用在形容词anxious, sorry, concerned, happy, unfortunate等后接的that从句中： We’re sorry that you should feel uncomfortable. 你觉得在这儿不舒服，我们非常抱歉。 I’m delighted that he should take that view. 他有那种看法，我十分高兴。 * Company Logo * Chapter 7 Adjustment to Claim Letters * Warm-Up Exercises: 在已给出的单词中选择恰当的单词填空 (1) We have been transa