PREST Economic History of Science Technology Ideology ….pptVIP

PRESTInformation Society“Services are where we should look for the innovations of the future”Seminar questionAntonio SchuhFebruary 15th, 2002 Agenda IntroductionServices defined Do services innovate?Macroeconomic indicators of services innovativeness (1) Do services innovate?Macroeconomic indicators of services innovativeness (2) The Poirot MethodologyCircumstantial evidence of innovation in services Circumstantial evidence: motiveServices motivation to innovate Circumstantial evidence: meansServices access to means to support innovation Circumstantial evidence: meansAvailability of Information and Communication Technologies Circumstantial evidence: meansImprovement in workforce education Circumstantial evidence: meansContinued expansion of the service sector Circumstantial evidence: opportunityEvents creating opportunities for accelerating innovation in services Circumstantial evidence: meansGlobalisation Circumstantial evidence: meansOutsourcing in manufacturing Anedoctal evidenceCase studies in services innovation Services as the forefront of innovationAttributes of services that foster innovation Services as the forefront of innovationServices/KIBS roles in promotion of innovations Services as the forefront of innovationConclusions Agenda Services as the forefront of innovationInnovation process: services vs. manufacturing compared Page * PREST-InfoSoc-Services Innovation-02Feb14-ASH Innovation in Services: some elements for discussion Discussion and Questions Services, in spite of its heterogeneity, usually share characteristics as processing of non-material goods and a made-to-order quality. Main dimensions in defining/classifying services and examples KIBS: consultants, legal, tech specialists Customisation Information processing/total value added - + + Consumer services: transportation, cust service Manual services: cleaning, gardening Financial services Based on Miles Boden, “Introduction: Are Services Special? “ in Services a