绩 效 系 统 管 理 实 务2.pptVIP

* So where does the problem lies? Tools are the not problem Performance Excellence requires tighter execution: The 5 Key Principles Lucent adopted to raise productivity and increase retention are:- State the above 5 principles: -----Colleagues understand what is expected of them and how they are measured and evaluated. ------Colleagues will know where they stand because they will be provided with on going coaching and feedback on their performance throughout the year. ------Colleagues will be given the opportunity to develop and enhance skills for their current position and for the future ------Coaches will be held accountable for demonstrating effective leadership (people management) behaviors. ------Rewards and consequences will be clearly aligned with performance. And they are the foundation of GPP (Global Performance Platform) * * Explain what Performance objective is -State the points as per slide above -Give an example.as above -Diagnose the sentence to explain: what, is to be done, degree of accomplishment, given time period, and how results are to be achieved -Achieve 100% compliance states the degree of accomplishment, in applying the Performance Management System indicate the what, by 31st of December 2000 shows the time period. This will be achieved through roll-down for all countries indicates the how.. Ask participant to give you an example * Mentioned the categories of objectives in Lucent , namely:- Operational/ Business objectives, Breakthrough/ stretch objectives, GROWS behaviors, Leadership Profile characteristics, and Development objectives. However, Leadership Characteristics are only evaluated for people manager, those with direct staff/associates Note for facilitator: As a reminder GROWS -Global Mindset -Result focused -Obsessions with Customers and about Competitors - Workplace that is open, supportive and Diverse - Speed Leadership Characteristics Profile