常识治理胜利要素“8个C”框架（国外英文资料）.docVIP

知识管理成功要素“8个C”框架（国外英文资料） MadanmohanRao, qian lei compiled IT companies, such as Intel, HP, IBM and Microsoft, MAKE up the majority of the awards, such as MAKE (the worlds most admired intellectual enterprise). Most successful IT companies attribute their success to high efficiency and efficiency in knowledge management practices and culture. Describe the key success factors of knowledge management is a useful framework for eight C framework: connectivity (connected), the content (content), community (communities), culture (culture), capacity (ability), currency (collaboration), commerce (business) and capital (money). In particular, the successful practice of knowledge management should include: access to knowledge management tools enough staff, friendly interface for job content, communities of practice, knowledge, culture, learning ability, cooperation spirit, business or other incentives, careful measurement of capital investment and return. connectivity These IT companies have strong connectivity to connect employees to the Intranet, standardized knowledge management tools, knowledge bases and community of practice in the enterprise. Fujitsus knowledge management is not going well at startup, in part because of the lack of connectivity and the standardization of knowledge management platforms. Many companies are already aware that wireless connections will be the next stage of development for employees such as salespeople. OpenText has started LivelinkWireless, and its salespeople are already using it. In SunPhil company, through the PDA and text messages to send contact information and real-time expert has become the main way to (the Philippines is the world the biggest users of using short message service). Content (content) The IT companies have advanced sophisticated strategies for managing content. These include EDS Techlore - technical knowledge base, knowledge base of EMC company for technical support department, Fujitsu consultancy ProjectFinder, i2, the