没有员工的中意,就没有顾客的中意。（国外英文资料）.docVIP

没有员工的满意,就没有顾客的满意。（国外英文资料） : frischs theorem Typically, the company has 12 planes in its hangar at Rogers airport in Arkansas. In order to hear the most basic sounds, regional managers will travel to their own parts of the region every Monday morning. The inspection usually goes on to Thursday. In the process of inspection, the manager will contact with the grass-roots staff, understand their information and advice on the company, to understand their views on commodity sales trends, to put forward the valuable suggestion timely rewards to employees. Because it is possible to spread the word and listen to the opinions of the most basic staff, wal-mart can always learn the latest information and make adjustments in time. Walmart is doing just as well. Sam Walton, the boss, stresses that corporate leaders are servants of staff. Servant leadership, that is, between the leaders and staff is an inverted pyramid of organization relationship, the most grass-roots leadership in the whole support, staff is the foundation of the middle, the customer is always in the first place. The leader serves the staff, the employee serves the customer. Only if the boss is served, there will be more money in the pockets of the employees. As a direct contact with the boss, the employees work ethic is critical. Therefore, the leaders job is to guide, support, care and serve staff. Employees are more comfortable with pride and better serve their customers. In wal-mart, any employee wearing a job card with a name that does not include a name, including the top executive. No supervisor inside the company, meet on a first-name basis, this provision ensures to/for employees to put down the burden, to share the equal division of happiness, create a working atmosphere of equality of up and down. Employees are partners, Walton notes. Wal-mart has the nations largest shareholders general meeting, every meeting, wal-mart has demanded the department managers and employees to participate in as much as p