csta协议概述.pdfVIP

COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA) Overview of COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA) CSTA is a CTI interface that can provide TAPI like functions for your phone but also be used in Call Centres. Developed in ECMA by committed switch and computer manufacturers with a considerable CTI track record this is a standard which has developed and matured. CSTA and the millennium bug - click here to read about how Y2K should be handled Scope