csta协议概述.pdf

COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA) Overview of COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA) CSTA is a CTI interface that can provide TAPI like functions for your phone but also be used in Call Centres. Developed in ECMA by committed switch and computer manufacturers with a considerable CTI track record this is a standard which has developed and matured. CSTA and the millennium bug - click here to read about how Y2K should be handled Scope The scope of the Task Group, ECMA TC32-TG11, is to develop and refine a standardised Computer-Telephony Integration (CTI) interface to provide third party interactions between computer applications and the telecommunications network. Thus the computer application is not constrained to act on behalf of just a single telephone user. This standard, known as Computer Supported Telecommunication Applications (CSTA), is specified in a number of documents available from ECMA. The specification has focused on the needs of private telephony networks but also 1 COMPUTER SUPPORTED TELECOMMUNICATION APPLICATIONS (CSTA) takes into account the requirements of other public and private networks. Documentation History CSTA Overview Associated Standards Bodies Frequently Asked Questions (faq) Documentation History Phase I ECMA-179 specifies the architecture and services for CSTA Phase I ECMA-180 specifies the application layer protocol (in ASN.1) for CSTA Phase I plus Protocol Implementation Conformance Statements (PICS) TR/68 reflects typical scenarios for CSTA Phase II showing representative message flows Phase II ECMA-217 specifies the architecture and services for CSTA Phase II ECMA-218 specifies the application layer protocol (