外企沟通管理经典教材.pptVIP

Adult Ego的特征 Child Ego Adult Ego Parent Ego Rational 理智的 Informative 提供信息的 Stating 稳重的 Analyzing 有分析力的 Exploring 探索的 Inquiring 咨询的 两个人对话，九种Ego沟通的可能 Child Ego Adult Ego Parent Ego Child Ego Adult Ego Parent Ego 有效沟通: Adult to Adult “What time is it, Madame?” “请问现在几点，女士？” “On my watch it is almost half past four.” “我的表显示是差不多四点半。” C A P C A P 有效沟通: Parent to Parent A: “It seems as if the bus is late again.” A：“看起来公交又晚点了。” B: “Delays are normal nowadays.” B：“现如今，晚点很正常。” A: “Buses are always late.” A：“公交总是晚点。” B: “Yes, always. The times have changed. Nowadays things are getting worse. You don