[石油标准]QCNPC 9-1999 石油企业饭店、招待所服务规程.pdf

Q/CNP 中国石油天然气集团公司企业标准 Q/CNPC9-1999 石油企业饭店、招待所服务规程 1999一09一02发布 1999一12一01实施 中国石油天然气集团公司 发 布 Q/CNPC9-1999 目 次 前言 1 范围 ···································································································…… 1 2 引用标 准 ·····································································，·······························…… 1 第一篇 饭 店 ， j 前厅 ·····················，·························································，···························…… I 日 月 ﹃ 客房 ·····························，·························································…… 6 气 餐饮 ·········································，································································…… 10 ‘ U 康乐············································，···········································，··‘···············…… 21 1 门 会务 ··········································································································…… 28 第二篇 招 待 所 一 O n 总服务台 (简称总台) ················…… 一 Q 客房 ·······································…… 10 餐饮 ·······························，···········································，···················……试 附录A (标准的附录) 物品及摆放规格 一 附录B (标准的附录) 房间清扫程序 一 附录C (提示的附录) 常用对客服务规范用语 Q/CNPC9-1999 前 言 随着中国石油天然气集团公司生产经营的发展，