11决策支持系统试卷.pptVIP

第11章 决策支持系统 Decision Support Systems 11.1 决策制定 问题求解和决策制定 Problem-Solving and Decision Making Review Problem solving consists of response to things going well and also to things going badly. Problem is a condition or event that is harmful or potentially harmful to a firm or that is beneficial or potentially beneficial. Decision making is the act of selecting from alternative problem solutions. Decision is a selected course of action. Simon’s 的决策类型 结构化的 重复的、常规的 有一个明确的流程来解决 非结构化的 新的、非结构化的 没有事先准备好的的方法来处理 半结构化的 结构化和非结构化仅仅是问题的两个极端，现实生活中往往是半结构化的。 Simon’s 解决问题的阶段 智能活动（Intelligence Activity） 搜索周围环境、试图找