BUT-0008RoomingaGuest引到客人到房间.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 ROOMING A GUEST 引导客人到房间 Task Number: 任务号： BUT-0008 Department: 部门： Butler Date Issued: 制定日期： August 2005 2005年８月 Guest Expectation: 客人期望： I expect a friendly, efficient and unobtrusive rooming experience. If I am a regular, I may not want this courtesy. 希望能友好、有效、不唐突地被引到房间，如果我是长客，不需要此项服务。 Time to Train: 培训时间： 1 hour 1小时 Why is this task important for you and our guests? 为什么这项任务对你和我们的客人都很重要？ Answers: 回答： I can ensure a smooth check in experience. 确保客人顺利登记。 I am able to provide personalized service. 提供个性化服务。 Fulfill and exceed all expectations